Delivery and receipt
We deliver to all regions of the Kingdom, and delivery within Jeddah is free for orders over 100 Saudi Riyals.
How to confirm order delivery?
You will receive a delivery confirmation via email or text message.
I will not be home during the delivery time, how can I receive my order earlier/later?
The shipping company will reschedule the delivery of the order at another time.
If I ordered products and they did not all arrive or arrived and there was a change in the order?
In this case, you must contact customer service via WhatsApp: (0554475421 (and we will deliver your order as soon as possible.
The delivery cost is 27 riyals per order.
My requests
Is there a minimum order? And when is delivery free?
There is no minimum requirement for medicine.
Yes, you can cancel the order within an hour of confirming the order.
How can I change or cancel an order?
By contacting us via WhatsApp (0554475421) or through the website.
What if I receive a product that I am not satisfied with or has a manufacturing defect?
It will be returned immediately.
Can I return or exchange orders?
You can return and exchange.
What if my order is incomplete?
Missing items will be scheduled at a later time.
My account settings on the website
Through the website.
How can I update my address on the site?
By contacting us via WhatsApp (0554475421) or through the website.
Payment
What payment methods do you have?
You can choose electronic payment methods via (Mada, Visa, MasterCard, Apple Pay, STC Pay).
VAT is calculated on products upon completion of the order, added to the total amount and explained to the customer on the invoice.
How to confirm order delivery?
You will receive a delivery confirmation message via the email you registered with on the site.
